Hankeen Gabriel reply to Gumtree ad

About six weeks ago I wrote this post about the scams we had come across during our efforts to sell our car. The good news is that we have sold our car.

However I have noticed over the weeks that my post about the scams has been getting more traffic than more recent posts. Today I have had two separate comments from people who have been contacted by Hankeen Gabriel following ads being placed on gumtree.

I am sad that these people are being bothered by this person but I am glad that my post which mentioned his contact with us has helped others to avoid him. I don’t know how his scam works but I am sure it is just that.

I wonder how many people have been caught out by this person in the last couple of months since we had our message from them.

I am thinking now that perhaps we should all report them to Gumtree and perhaps the police before they can con someone innocent who doesn’t realise there is anything odd.

I have now emailed gumtree and had an automated response saying they will look into it and get back to me within 6 hours.

I will keep you posted.

 

Here is the reply I received last night.

Thank you for your email reporting this to us – we take reports of this nature and the safety of our users very seriously and use information such as this to help improve the site experience for everyone.

The information you have shared with us does, in our experience, show patterns commonly associated with fraudulent activity.  For these reasons, I strongly advise you not to pursue contact with this person. We will use the information you have provided to further investigate this user’s activity on Gumtree.

I am very sorry that you had to come across this. We try our best to prevent these situations from happening and have a dedicated team of Customer Service agents on hand 24/7, 365 days a year who are available to assist with reports of this nature.  You may wish to re-visit our Safety tips and read up on what we’re working on at the moment at the following link: http://help.gumtree.com/knowledgeSafe

If you have any other information that you feel would be useful to stop this individual or others acting in a similar way, please let me know; you can reply to this email or use the “Report this Ad” function which can be found at the top of every Ad.

I thank you very much for taking the time to report this to us so that we can take action to protect others. If you have any further concerns about any personal information you have shared with this user, please do get back in touch at this email address.

Kind regards,

Andrew
Gumtree Community Team
www.gumtree.com

Dealer-offer.com aka fraud

Late last spring Owl bought our beautiful Vauxhall (Holden) Monaro. I had never driven a car with a V8 engine before so I was quite apprehensive. However as soon as I started to drive her I fell in love with her. I love the smooth lines of her shape. I adore the comfort of her immaculate soft black leather upholstery (even when the backs of my legs stick to the leather). The way she holds the road even on bends, is a delight to this woman who had always thought yada yada whenever petrol heads talk about cars in this way.

It wasn’t long before I was claiming her as my daily drive to work car. The comfort, the sound, the feel, she is just the perfect drive. A little heavy on the juice but you can’t have everything.

Fast forward to this spring, our circumstances have changed, Owl was on the way to getting his licence back after losing it last autumn for drinking two pints then driving. We realised that we are never going to be able to afford the insurance for him to drive this car again. We decided to sell her, although we will both be sorry to lose her.

First we had to get her through her MOT, which was not too much of a problem, apart from replacing the tyre that had blistered following my encounter with a pothole. We did need to replace one other part, which led to an extensive search to find the right part. My car might be badged as a Vauxhall but it needed a genuine Holden part. This was located and collected by one of my colleagues who lives in the same city as the garage where the part was.

MOT passed, the next thing was to get a minor scratch repaired, an unknown hooligan in charge of another car had at some point (car parked it). It did take a while to find someone who was willing to undergo this work. By this time another month had passed. I took some photos of our beloved vehicle, composed a couple of ads to go on different websites.

The first website we used was gumtree, a number of people had advocated this site as the best place to advertise. Within a day or so I had a message from a prospective buyer. I replied, but when I received their next message it became clear from what they said that this was not genuine.

 

Hankeen Gabriel (hankeengabriel@gmail.com)

Add to contacts

14/08/2014

 

I really appreciate your response to my text message, i am presently working on the sea as a marine engineer  which enable me not make a call that is the reason  i try to send a text message to you via the sms web.i am satisfied with  your ad as it was listed on the site  and am ready to buy for my Dad,i will not be able to come take a look due to my work. I will have the shipper to come pick it up from you and delivered to my dad after i have made the payment to your account.i will make the payment to you via paypal and i hope you have a paypal account  so that you can be able to received the payment, If you are not a paypal user you can set up a paypal  with your bank account you will just go on www.paypal.co.uk and attached your bank account  to your email using paypal so that you can be able to get the money on your bank account .After the payment has been cleared and you have your cash in hand i will have my shipper to  come shake hand with you and pick it up to deliver to my Dad.I will be waiting to have the necessary details to make the payment to you.

Your paypal email..

Price Amount…

You Phone number..

Hope to have a reply back from you

Did you notice that not once did he mention what car I was selling, indeed he didn’t even mention that it was a car.

A few days later we had another enquiry.

Re: car

Cassie Webb

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19/08/2014

Nice Hearing back from you..I’m quite satisfied with the condition and price..I want you to get back to me with your PayPal email so i can start with the Payment now….mind you, you won’t release your ad until PayPal credit your account before you will release it so it can be pick and my shipping company will be coming for  pick up so you don’t need to worry about pick up okay. I will need your home address for it to be Picked Up by the Shipping Company.

Both these enquiries appear to have been written with the English that you get when translated directly from another language. Needless to say we didn’t respond to either of these.

By this time we also had our ad on Autotrader. (over the three weeks our ad was live we had over 4000 views). This was surprising when considering the rarity of our car in UK. We did have a few enquiries, one man even came to see the car but his 6’10” frame made things a little difficult for him to get comfortable.

Our good friend (L0rd) came round to take some better photos and make suggestions on selling our car. He buys and sells second hand cars frequently. I replaced some of my photos with his and adapted some of the wording. A new ad went on a more specialist website (Pistonheads).

We had another enquiry from a local man but unfortunately he was about to go abroad with work.

Just 2 days after our ad with Autotrader had lapsed I received a call from them pleading with me to renew our ad, this time with the premium package for 6 weeks. I managed to get them to reduce the price slightly before agreeing to go ahead.

This weekend I had an email through Auto trader from a local man interested in our car. Several emails later we agreed to drive over to his house on Sunday morning so he could see what we had. We decided that it would be a good opportunity to have one last drive out in her before we sell her. Anyway, after a discussion about the cars he and Owl have owned over the years, we left, with him saying he would let us know. Even though I got the impression during our short test drive (OK, he actually said that he liked the sound and feel of her) , I had this feeling that he wouldn’t be buying her. I was right.

So here we are on Monday back to square one. During recent weeks I have received a number of messages from dealers wanting to buy our car, their offers have been just over 50% of the asking price. Today I received an offer which was 95% of our asking price. This would be great if it is genuine, we are open to offers and this is not far short of our price. My instinct though was to check out the website first. I found the website http://www.dealer-offer.com within a couple of clicks. What I couldn’t find were any reviews on the Company. I tried to click on the facebook icon nothing, I tried the same with the Autotrader icon, again nothing.

I decided to call Autotrader as the website claim to be working with them. I had just missed their opening hours by ten minutes. Next I went onto the website for AutoTrader and clicked on the heading Staying safe on AutoTrader. The first thing I saw was this warning.

Beware of Fraudulent Website

Monday 15 September 2014We have received reports of customers receiving a text message asking them to visit http://www.dealer-offer.com to sell their cars quickly for cash. Customers are asked to pay a deposit in order to secure the sale of their vehicle. This website is not genuine and in no way affiliated with AutoTrader. We are currently working to have this website shut down. For more information please contact our Customer Security team on 0330 303 9001.
I am so glad that I followed my instinct to check them out.

I am sure that eventually we will find a genuine buyer for our gorgeous electric blue charriot.

Please if you find yourself wanting/needing to sell or buy a second hand car privately, be aware of the fraudsters out there.

We have since had the same text from a another Company using the web address http://www.best-cash-deal.com. looking them up they appear to have the exact same website as dealer-offer.com, I don’t think I will bother looking into it.